(Prescott, AZ – November 1, 2013) The story seems to be the same: a knock on the door, an offer to purchase books or magazines, a plea to support a good cause, a signed check, no book or magazine delivery and the inability to obtain a refund. While several warnings have been issued by Better Business Bureau of Northern, Central and Western Arizona (BBB) about door-to-door magazine sales, consumers continue to report issues that increase year after year.
Over the last 12 months, seven of the top 100 most complained about businesses are companies that sell magazines door-to-door. For the past three years, BBB has seen an increase in the number of complaints filed against the door-to-door magazines sales industry, showing a 64 percent increase from 2011 to 2013.
Based on common complaints, trends in door-to-door sales approaches for magazine solicitations include:
Consumers nationwide have filed complaints against several Arizona-based door-to-door magazine companies, totaling 414 so far this year. Most complaints involve delivery and refund issues, claiming the magazines or books are never received, even though delivery is promised within a couple of weeks and the checks are cashed five to seven days after the order is placed.
Based on complaints, issues following an order include:
To help consumers avoid issues when dealing with door to door magazine solicitations, BBB recommends the following tips:
For more information you can trust, visit BBB's News Center at arizonabbb.org.